How to Use the Hik-Connect App

A simple guide to viewing your CCTV system from your phone

This guide walks you through downloading the Hik-Connect app, creating your account, viewing live cameras, watching recorded footage, saving clips, and managing notifications. Your system will be added remotely by WaveTech Southwest - no passwords required.

Downloading the Hik-Connect App & Creating an Account

Download the App

iPhone (App Store): Search for Hik-Connect - for End User

Android (Google Play Store): Search for Hik-Connect - for End User

Make sure you select the official Hikvision app.

Create Your Account

1. Open the app and tap Register.
2. Choose to sign up using your email address or mobile number.
3. Enter your details and create a secure password.
4. Enter the verification code sent to you.
5. Log in using your new Hik-Connect account.

Important: Do Not Add a Device Yourself

Once your account is created do not press the "Add Device" button in the app.
WaveTech Southwest links your CCTV system to your account remotely.
Send Us your username you used to create your Hik-Connect account: email or mobile number.
We will then securely share your CCTV system to your Hik-Connect app.
Your cameras will appear automatically once this is done and you accept the share.
You Do Not Need to share your Hik-Connect password with us.

Watching Live Camera Feeds

1. Open the Hik-Connect app and log in.
2. Tap the Home tab.
3. Your CCTV system will appear under Devices.
4. Tap the device name to open your cameras.
5. Select any camera to view it live.
6. Rotate your phone sideways for full-screen viewing.

Useful Live View Controls

Snapshot: Save a still image.
Record: Save a short video clip to your phone.
Audio: Turn sound on/off (if supported).
Quality: Switch between Fluent (faster) and Clear (higher quality).

Watching Recorded Footage (Playback)

1. Open the camera you want to view.
2. Tap Playback at the bottom of the screen.
3. A timeline will appear showing recorded footage.
4. Drag the timeline left or right to find the time you want.
5. Pinch-to-zoom on the timeline for more precise control.

Playback Tips

Grey/blue bars = recorded footage
Tap the calendar icon to jump to a different day
Pause, rewind, or fast-forward as needed

Downloading Footage to Your Phone

You can save important clips directly to your mobile. Hik-Connect allows you to download up to 5 minutes of recorded footage at a time.

Method 1- Record Your Own Clip (Manual Start/Stop)

1. Go to Playback for the camera you need.
2. Move the timeline to the start of the event.
3. Tap Record to begin saving the clip.
4. Tap Record again to stop.
5. The clip is saved to your Hik-Connect Gallery.

Method 2 - Use the Download Button (Up to 5 Minutes)

1. Open Playback for the camera.
2. Move the timeline to the start of the footage you want.
3. Tap the Download icon (downward arrow).
4. Start and end markers will appear on the timeline.
5. Drag the markers to select the section you want - up to 5 minutes maximum.
6. Tap Download again to confirm.
7. The clip will save to your Hik-Connect Gallery.
8. From the gallery, you can export the clip to your phone's camera roll.

Saving a Still Image

Tap Snapshot during live view or playback.
Images save to the same Hik-Connect gallery

Turn Notifications On/Off

1. Open the Hik-Connect app.
2. Tap More (bottom right).
3. Select Notifications.
4. Toggle Enable Notifications on or off.

Per-Camera Notification Control

1. Go to Home -> tap your device.
2. Select the camera you want to adjust.
3. Tap Settings -> Notification.
4. Choose which alerts you want to receive.

Do Not Disturb Mode If you want alerts during the day but not at night:

Go to Notifications -> Do Not Disturb and set the times you want notifications paused.

WaveTech Southwest is your local CCTV & Alarm specialist

Protecting homes and businesses with reliable, enterprise‑grade security across Somerset, Wiltshire, Dorset and Bath.

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