How to Use the Hik-Connect App
CCTV

This guide walks you through downloading the Hik-Connect app, creating your account, viewing live cameras, watching recorded footage, saving clips, and managing notifications. 

Your system will be added remotely by WaveTech Southwest - no passwords required.

Downloading the Hik-Connect App & Creating an Account 

Download the App

iPhone (App Store): Search for Hik-Connect - for End User

Android (Google Play Store): Search for Hik-Connect - for End User 

Make sure you select the official Hikvision app. 

Create Your Account 

• 1. Open the app and tap Register. 
• 2. Choose to sign up using your email address or mobile number. 
• 3. Enter your details and create a secure password. 
• 4. Enter the verification code sent to you. 
• 5. Log in using your new Hik-Connect account.

Important: Do Not Add a Device Yourself 

• Once your account is created do not press the "Add Device" button in the app. 
• WaveTech Southwest links your CCTV system to your account remotely. 
• Send Us your  username you used to create your Hik-Connect account: email or mobile number. 
• We will then securely share your CCTV system to your Hik-Connect app. 
• Your cameras will appear automatically once this is done and you accept the share.
• You Do Not Need to share your Hik-Connect password with us.

Watching Live Camera Feeds

• 1. Open the Hik-Connect app and log in. 
• 2. Tap the Home tab. 
• 3. Your CCTV system will appear under Devices. 
• 4. Tap the device name to open your cameras.
•  5. Select any camera to view it live. 
• 6. Rotate your phone sideways for full-screen viewing. 

Useful Live View Controls

• Snapshot: Save a still image.
• Record: Save a short video clip to your phone.
• Audio: Turn sound on/off (if supported).
• Quality: Switch between Fluent (faster) and Clear (higher quality).

Watching Recorded Footage (Playback) 

• 1. Open the camera you want to view. 
• 2. Tap Playback at the bottom of the screen. 
• 3. A timeline will appear showing recorded footage. 
• 4. Drag the timeline left or right to find the time you want. 
• 5. Pinch-to-zoom on the timeline for more precise control. 

Playback Tips

• Grey/blue bars = recorded footage
• Tap the calendar icon to jump to a different day
• Pause, rewind, or fast-forward as needed

Downloading Footage to Your Phone

You can save important clips directly to your mobile. Hik-Connect allows you to download up to 5 minutes of recorded footage at a time.

Method 1- Record Your Own Clip (Manual Start/Stop) 

• 1. Go to Playback for the camera you need. 
• 2. Move the timeline to the start of the event. 
• 3. Tap Record to begin saving the clip. 
• 4. Tap Record again to stop. 
• 5. The clip is saved to your Hik-Connect Gallery. 

Method 2 - Use the Download Button (Up to 5 Minutes) 

• 1. Open Playback for the camera.
• 2. Move the timeline to the start of the footage you want. 
• 3. Tap the Download icon (downward arrow). 
• 4. Start and end markers will appear on the timeline. 
• 5. Drag the markers to select the section you want - up to 5 minutes maximum. 
• 6. Tap Download again to confirm. 
• 7. The clip will save to your Hik-Connect Gallery. 
• 8. From the gallery, you can export the clip to your phone's camera roll.

Saving a Still Image

• Tap Snapshot during live view or playback. 
• Images save to the same Hik-Connect gallery

Turn Notifications On/Off 

• 1. Open the Hik-Connect app. 
• 2. Tap More (bottom right). 
• 3. Select Notifications. 
• 4. Toggle Enable Notifications on or off.

Per-Camera Notification Control 

• 1. Go to Home -> tap your device. 
• 2. Select the camera you want to adjust. 
• 3. Tap Settings -> Notification. 
• 4. Choose which alerts you want to receive. 

Do Not Disturb Mode If you want alerts during the day but not at night

• Go to Notifications -> Do Not Disturb and set the times you want notifications paused. 

WaveTech Southwest is your local CCTV & Alarm specialist

Protecting homes and businesses with reliable, enterprise‑grade security across 

Somerset, Wiltshire, Dorset and Bath

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