Starlink Help & Advice

How to Report Faulty Starlink Equipment via the App

You are going to need an internet connection ( 4G or public Wi-Fi ):

• Open the Starlink app on your phone or tablet
• Tap Support at the bottom of the screen
• Select Troubleshooting
• Choose the category that best matches the issue (e.g., Dish Offline, No Internet, Hardware Fault)
• Follow the on‑screen steps until you reach “Still Need Help?”
• Tap Contact Support
• Select Equipment Issue / Faulty Hardware
• Add a brief description of the fault (e.g., “Dish not powering on”, “Router rebooting constantly”)
• Upload photos if relevant (Starlink often asks for these)
• Submit the ticket — Starlink will reply inside the app under Support → Messages

How to Check That Your Starlink Is Working Correctly

Open the Starlink App

Start by accessing the main dashboard where your system status is displayed.

• Ensure your phone is connected to Starlink WiFi if possible
• Wait a few seconds for the app to sync with your system

Check the System Status Banner

Quick Health Check

The top banner shows whether your Starlink is online and functioning normally.

• Look for Online, Searching, or Disconnected
• Green = working normally
• Orange/Red = issue detected

Run a Speed Test

Confirms your dish is online and delivering expected performance.

Dashboard → Speed Test

• Tap Run Test
• Check Download, Upload, and Latency
• Compare results to your usual speeds

Check for Obstructions

Obstructions can cause dropouts or slow speeds.

Dashboard → Obstructions

• Tap Check for Obstructions
• Review the sky visibility map
• Look for red or orange areas indicating blocked sky

Review Outages & Alerts

Starlink may be experiencing a temporary service interruption.

Dashboard → Notifications / Outages

• Check for regional outages
• Review any system alerts or warnings

Check Device Status

Confirms each component is powered and communicating correctly.

Dashboard → Devices

• Ensure Dish & Router show as Online
• Look for overheating or power warnings

Run the Built‑In Diagnostics

Starlink’s self‑test can identify faults automatically.

Support → Troubleshooting → Run Diagnostics

• Follow the prompts
• Review any recommended fixes
• If issues remain, the app will guide you to contact support

If you experiencing issues with your starlink system please give us a call for some free help and advice