Starlink Help & Advice

How to Report Faulty Starlink Equipment via the App

You are going to need an internet connection ( 4G or public Wi-Fi ):

• Open the Starlink app on your phone or tablet
• Tap Support at the bottom of the screen
• Select Troubleshooting
• Choose the category that best matches the issue (e.g., Dish Offline, No Internet, Hardware Fault)
• Follow the on‑screen steps until you reach “Still Need Help?”
• Tap Contact Support
• Select Equipment Issue / Faulty Hardware
• Add a brief description of the fault (e.g., “Dish not powering on”, “Router rebooting constantly”)
• Upload photos if relevant (Starlink often asks for these)
• Submit the ticket — Starlink will reply inside the app under Support → Messages

How to Check That Your Starlink Is Working Correctly

Open the Starlink App

Start by accessing the main dashboard where your system status is displayed.

• Ensure your phone is connected to Starlink WiFi if possible
• Wait a few seconds for the app to sync with your system

Check the System Status Banner

Quick Health Check

The top banner shows whether your Starlink is online and functioning normally.

• Look for Online, Searching, or Disconnected
• Green = working normally
• Orange/Red = issue detected

Run a Speed Test

Confirms your dish is online and delivering expected performance.

Dashboard → Speed Test

• Tap Run Test
• Check Download, Upload, and Latency
• Compare results to your usual speeds

Check for Obstructions

Obstructions can cause dropouts or slow speeds.

Dashboard → Obstructions

• Tap Check for Obstructions
• Review the sky visibility map
• Look for red or orange areas indicating blocked sky

Review Outages & Alerts

Starlink may be experiencing a temporary service interruption.

Dashboard → Notifications / Outages

• Check for regional outages
• Review any system alerts or warnings

Check Device Status

Confirms each component is powered and communicating correctly.

Dashboard → Devices

• Ensure Dish & Router show as Online
• Look for overheating or power warnings

Run the Built‑In Diagnostics

Starlink’s self‑test can identify faults automatically.

Support → Troubleshooting → Run Diagnostics

• Follow the prompts
• Review any recommended fixes
• If issues remain, the app will guide you to contact support

Starlink – Frequently Asked Questions (FAQ)

• How do I know if Starlink will work at my property? Use the Starlink App’s Check for Obstructions tool. It  scans your location and shows whether trees, roofs or nearby buildings will block the dish. A clear view  of the sky is essential for stable service.
• Where is the best place to install the Starlink dish? Ideally on a pole, chimney, or high wall mount with  zero obstructions. Ground‑level installs often suffer from dropouts. We assess the property and choose  the strongest, most reliable mounting point.
• What speed should I expect from Starlink? Residential plans typically deliver 100–200 Mbps depending  on location and sky visibility. Performance varies with weather, obstructions, and network load, but  most  rural properties see a major improvement over copper broadband.
• Do I need extra Wi‑Fi equipment inside the house? The Starlink router covers small to medium homes,  but larger houses, thick stone walls, outbuildings, and offices usually need a proper Wi‑Fi system.        We supply and install UniFi or Ruijie mesh systems for full coverage.
• Why choose WaveTech Southwest instead of Starlink’s low‑cost installer? Starlink’s budget install is  subcontracted and time‑limited. We provide a premium, local service — correct mounting, tidy cabling,  best signal location, aftercare, and help with whole‑property Wi‑Fi. No rushed jobs, no shortcuts.

If you experiencing issues with your starlink system please give us a call for some free help and advice