Product Warranty & After-Sales Support
Professional Equipment. Reliable After-Sales Support.
Warranty & Support
Professional Equipment. Reliable After-Sales Support.
At WaveTech South West, we believe that good service shouldn't end when your installation is complete.
We supply and install professional-grade networking, CCTV, alarm and door entry equipment from trusted manufacturers, carefully selected for reliability, performance and long-term service.
Every installation is backed by our commitment to providing honest advice, dependable equipment and ongoing technical support.
Our 12-Month Onsite Warranty
All equipment supplied at our standard selling prices includes a 12-month onsite parts and labour warranty.
If equipment develops a fault covered by our warranty during the first 12 months, we will arrange the necessary repair or replacement, including onsite labour, at no additional charge.
Our onsite warranty provides customers with peace of mind, knowing that both the equipment and the work required to replace faulty products are covered during the initial warranty period.
Manufacturer's Warranty
In addition to our onsite warranty, all new equipment carries the applicable manufacturer's warranty.
Warranty periods vary depending on the manufacturer, product and supplier.
We select professional-grade equipment that we expect to provide many years of reliable service, well beyond the standard warranty periods.
Support After the First 12 Months
Once our 12-month onsite warranty has expired, further onsite service visits, labour and travel are normally chargeable.
However, equipment may still be covered by the manufacturer's warranty.
Where applicable, WaveTech South West will be happy to assist with manufacturer warranty claims, including arranging repairs or replacements.
Depending on the manufacturer's requirements, this may involve removing the faulty equipment, returning it to the manufacturer, configuring replacement equipment and arranging reinstallation or return by post.
These services are provided as part of our chargeable support service.
Free Remote Support
Ongoing Support Without Monthly Subscription Fees
One of the benefits of choosing WaveTech South West is the ongoing remote technical support included with our supported systems.
We believe professional equipment should be backed by professional support, without customers having to pay ongoing subscription fees simply to receive assistance.
Where remote access is available and the equipment remains supported, we can often diagnose and resolve problems without needing to visit your property.
UniFi & Ruijie Managed Networks
Our fully managed UniFi and Ruijie network equipment includes:
- Lifetime cloud controller connection for supported devices
- Remote diagnostics and troubleshooting
- Configuration changes and adjustments
- Firmware updates
- Network performance optimisation
- Ongoing remote technical assistance
These services are included without ongoing management or subscription fees for the supported lifetime of the equipment.
Hikvision CCTV, Alarm & Door entry Systems
Our Hikvision and HiLook CCTV installations include free remote technical support, where remote access is available.
This can include:
- Remote diagnostics and fault investigation
- Recording and playback troubleshooting
- Camera and recorder configuration adjustments
- Remote firmware updates where appropriate
- Assistance with Hik-Connect connectivity
- General system troubleshooting
We also offer optional Hikvision Health Monitoring, providing automatic system health reports for an additional annual charge.
When an Onsite Visit Is Required
Although many issues can be resolved remotely, some faults require an engineer to attend site.
Examples include failed equipment, damaged cabling, physical installation problems or faults that cannot be diagnosed or resolved remotely.
Onsite visits outside the applicable onsite warranty period are normally chargeable, including labour and travel.
We will always aim to explain the likely costs before arranging a visit.
Our Commitment to Customers
We aim to build long-term relationships with our customers by providing reliable equipment, professional
installations and helpful ongoing support.
Whether your system was installed recently or has been operating for many years, WaveTech South West is here to help keep it working as reliably as possible.
Warranty Information
All warranties are subject to their applicable terms, conditions and exclusions. Remote support depends on equipment compatibility, connectivity and available remote access. Our included remote support does not include chargeable onsite work, third-party subscriptions or replacement hardware outside applicable warranty cover.
Nothing in this policy affects your statutory rights.
Need Technical Support?
If you are experiencing problems with a system installed by WaveTech South West, please contact us with a description of the issue and we will advise on the next steps.
Some Local Areas We Serve Include
East Horrington · West Horrington · Dulcote · Wookey · Wookey Hole · Coxley · Polsham · Godney ·
Meare · Westhay · Burtle · Shapwick · Ashcott · and surrounding areas.
Wavetech Southwest — Your local, trusted installation specialist
Delivering reliable, professional AV, WiFi, CCTV and security solutions across
Somerset, Wiltshire, Dorset and Bath.
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